A practical guide to digitalising your small business

Before choosing stock software

Write down who updates your stock records, when updates happen and how you resolve differences between recorded and physical quantities. Collect a small sample of your item names and categories. Use it to assess whether a proposed system fits your everyday work.

Before introducing WhatsApp booking

Define appointment lengths, staff availability and how cancellations should be handled. Decide when a team member should take over a conversation. Ask which account requirements, integrations and ongoing costs apply to the proposed solution.

Before automating a task

Map the steps from input to outcome. Note the time spent, common errors and exceptions. Choose a small trial with a measurable outcome, such as reducing repeated data entry, and review the results before extending it.

Compare the full scope

Ask about setup, data preparation, training, access, ongoing costs and how to get your data back. Confirm the features you need instead of assuming every product includes them.

Discuss your requirements

Tell us about your business in Mauritius and the work you want to simplify.

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